Customer Service

The bill declared, in bright red ink,
“Your payment’s overdue.
We’ll hand it to collectors
If your check’s not coming through.”

Insurance said they’d paid it;
Prior phone calls should’ve ended it.
At last I reached a human
Who, quite shockingly, amended it.

Not only that, he went beyond
And then apologized.
I must admit, such virtue
Left me more than just surprised.

I’ve gotten used to business folk
Where nasty is the norm.
How rare to find a person who
To meanness won’t conform.

Although I hated being charged
For what I didn’t owe,
I learned civility’s not dead
And that’s so nice to know!