UPS

People paid a premium
So gifts would be on time.
Many never made it, though,
Which seems a Christmas crime.

Charging extra means to me
You plan to keep your word.
Saying “sorry” can’t correct
The letdown that occurred.

Spokesmen said they hadn’t planned
On how much people sent,
So workers handled what they could
But not to that extent.

Apologies will not suffice
For there are many frowns
From customers who think that UPS
Should change its name to DOWNS!